Terugbetalingsbeleid

Return and Refund Policy

We aim to provide an exceptional experience for all our guests. However, we understand that plans can change. Please review our return and refund policy below:

1. Full Refund:

   • Cancellations made at least 14 days before the scheduled date will receive a full refund.
   • To cancel your booking and request a full refund, please contact us through our website, WhatsApp channel, or booking line.

2. Partial Refund:

   • Cancellations made between 7 to 13 days before the scheduled date will receive a 50% refund.
   • To cancel and receive a partial refund, please reach out to us via the same channels.

3. No Refund:

   • Cancellations made less than 7 days before the scheduled date are non-refundable.
   • However, you may transfer your booking to another person. Just inform us of the new guest’s details, and they can take your place.

4. Transfer of Booking:

   • If you cannot attend, you can transfer your booking to someone else at no additional cost.
   • Please notify us with the new guest's name and contact information as soon as possible.

5. How to Request a Refund:

   • Contact us through our website, WhatsApp channel, or booking line with your booking details.
   • Our team will process your refund according to the policy and confirm the cancellation.

6. Special Circumstances:

   • In cases of emergencies or unforeseen events, please contact us directly. We will assess the situation on a case-by-case basis and try to assist you as best as we can.

If you have any questions or need further assistance, don’t hesitate to get in touch. We’re here to help you have the best possible experience! 🌟